Last updated September 19, 2026
Who we are
ZV Estate Services ("ZV", "we", "us") provides estate cleanouts and related property services in Delaware, Pennsylvania, New Jersey and Maryland. This policy explains how we handle personal information collected through https://zvestateservices.com, by phone, by text message and in person.
What we collect
When you request a quote or contact us, we may collect:
- Your name, phone number and email address
- The address of the property and details about the job
- Whether you are a homeowner, executor, realtor, landlord or lender
- Photographs of the property taken during the walkthrough and the job
- Anything else you choose to tell us in a form, call, text or email
When you visit the website, we and our service providers may also collect standard technical information such as your browser type, device, pages viewed and the site that referred you.
How we use it
- To respond to your request and schedule a walkthrough
- To prepare a written price and carry out the work
- To coordinate donations, recycling, dealers or other vendors you have agreed to
- To send appointment reminders and job updates
- To keep business, tax and insurance records
- To improve the website and understand how people find us
Text messages
If you give us your mobile number, we may text you about your quote and your job. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not sell or share your mobile number or text message consent with third parties for their marketing.
Who we share it with
We do not sell your personal information. We share it only as needed to run the business:
- Software providers that host our website, forms, customer records, phone and messaging
- Charities, recyclers, dealers or contractors involved in your job, limited to what they need
- Professional advisers, insurers, or authorities when the law requires it
Cookies and analytics
The website may use cookies and similar tools to keep forms working and to measure visits. You can block or delete cookies in your browser settings. Some features may not work as well if you do.
How long we keep it
We keep information for as long as we need it to provide the service and to meet legal, tax and insurance obligations, then delete or anonymize it.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you, by calling or writing to us at the details below. We will not treat you differently for making a request.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.